Frequently Asked Questions
Payment Options
Paypal
Account Email Address: drew@ivebeenframed.net.au
Cheques & Money Orders
Made payable to: I’ve Been Framed
Postal Address: 25 View Street, Cessnock, NSW, 2325
Direct Deposit
Account Name: I’ve Been Framed
BSB: 112-879
Account Number: 437085342
Name of Bank: St George
Dispatch & Shipping
Delivery options
We offer local deliveries to the Cessnock/Kurri areas.
We will arrange a suitable courier based on the item/s you have purchased to deliver Australia-wide & Internationally.
We can ship your item express & registered post as well.
Customer Service
We will email within 48 hours if a product you have ordered is out of stock and provide you with an estimated shipping date. We will answer any email enquiries within 24 hours.
You can contact us at any time at enquiries@ivebeenframed.net.au or phone
Dispatch timeframes
All items in stock will be shipped within 48 hours of placing your order, However if an item is out of stock or needs to be framed shipping will take longer. We will promptly inform you if there will be a delay in shipping by email or phone.
As we make all framed products to order, these products could take up to two weeks to ship depending on order volumes.
Shipping and Deliveries
We ship all items by Australia Post, Fastway Couriers, Startrack Express or TNT depending on the mix of items ordered. Glass products will only be shipped by Fastway Express.